Online Security 

Our Security Procedures

We maintain physical, electronic, and procedural safeguards to safeguard consumer information. Our employees are bound by our Code of Ethics and policies to access consumer information only for legitimate business purposes and to keep information about you confidential.

If You Send Us E-mail...

You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other Prime Rate employees who may be better able to help you. Except for authorized law enforcement investigations, we do not share our e-mail with any other organizations.

We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our website, or to forward the e-mail to another agency for appropriate action.

What Happens to Information You Submit to Us?

If you choose to submit information to us, the information will be transmitted through secure lines to our departmental database. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law.

Updating Your Information

A request to change information can be initiated on our website and is reviewed by a customer service representative before the changes are applied. We allow you to request changes to the following information:

§         Address, City, State and/or Zip Code

§         Phone number

§         Email address